How To Hire The Right People To Support Your Business

The greatest challenge entrepreneurs face when trying to grow their business is finding the right people. Although their end goal is to build an empire, when it comes time to needing support they lack a strategy to do so. This leads them to hiring people out of desperation with no clear expectations on what they need.

Hiring the wrong person can destroy a business in just a matter of seconds. As someone who helps entrepreneurs scale their business and create a strategy for hiring and developing a team, these seven steps will serve as the foundation for any business as it continues to grow and scale.

Document the Tasks and Create a Plan

Entrepreneurs wear many hats making their day-to-date a bit chaotic. They’ve been running their business this way for so long it’s become a habit. When it comes time to needing help, they overlook the key areas that could best be delegated.

To better understand what they need help with they should document everything they do for at least three days. It’s important to note there’s no task too big or small to be documented as these tasks will double as training material for the new team member. After documenting everything, the next step is assessing their areas of strengths and weaknesses as well as determining the tasks that could best be passed along to someone else.

The goal of this step is to hire someone with complementary strengths leaving little to no areas of weakness in the business.

Defining Non-negotiables

There’s no worse feeling than working with someone whose personality traits bring down the vibe of the business. Just like niching down to understand the ideal client, entrepreneurs need to understand their ideal person of who they would work best with.

Many entrepreneurs fear by niching down on a person's profile they’ll come across as too picky and repel anyone to want to work with them. This is quite the opposite. The wrong people will be repelled while the right ones will feel aligned. The consequences of compromising on this step is

  • Losing clients

  • A tarnished reputation

  • Loss of money

  • Frustration making running a business more challenging

Hire For Hunger and Potential

The hunger and motivation to learn and grow far outweighs someone with an amazing skill set who’s complacent in their growth. It’s still important to acknowledge the skills they bring as those are crucial to performing.

Entrepreneurs can ask questions about a person’s learning motivations to get a better understanding of their drive. Don’t neglect someone with a minimum skill set because their hunger to develop those skills and be the best can outweigh someone giving minimum effort who checks all the boxes.

Pre-Screen Skill

It’s no secret people exaggerate their skills to have their resume or portfolio seen. If these skills aren’t properly tested beforehand, it could result in more time and energy spent training them. This time This can be done by providing tasks in relevant systems to test their proficiency and abilities.

Have An Interviewing Strategy

The most common mistake entrepreneurs make when looking to hire someone is not having an interview strategy. Shifting from an entrepreneur to a manager is a massive transition. It’s up to them to do their due diligence and know what questions are illegal and irrelevant. Asking the wrong question could bring legal problems tarnishing a reputation or shutting down a business completely.

Time spent asking fun questions such as “what type of food would you be and why?” is irrelevant to the position. There are better questions to ask to get a feel for their personality that also tell entrepreneurs what kind of worker they’d be. Stick to interview questions that provide the most amount of information possible.

The topic of pay is inevitable and should be addressed before interviewing. Entrepreneurs should understand what their budget allows. It’s encouraged to have a range in mind with a firm maximum number they cannot exceed. Including the pay in the job posting is best as it’ll eliminate those who are far outside of the pay range.

Design An Onboarding Process

If clients have an onboarding process, why shouldn’t the people hired to help with the business have one? An onboarding process sounds like corporate speak but in reality, it applies to everyone running a business. In simpler terms, it helps people ease into their roles easily and effectively with the right amount of support to make them successful.

Create a process walking them through everything they need to know. Here’s how to get started:

  • Have system login details ready

  • Set aside time to train them on how to perform tasks

  • Provide troubleshooting steps and contact details for further guidance

  • Include important documents such as pay dates, a legal contract, expectations and how to record daily hours

  • The documenting done in the first step can be used as training material to onboard them

Entrepreneurs are more successful when they have a strategy in place and the right people to support them. It’s crucial to understand the needs of their business and not compromising on the values. Sometimes the people with the best skills have a terrible work ethic and personality. Prevent hiring the wrong person by using these steps as the foundation to finding the right one.

*** Blog contributed by Heidi Lynne Kurter -
Instagram: @heidilynneco